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The most cost-effective reward points system that meets your needs.
 

Reward Points System

┃Make Purchases to Collect Reward Points┃ Enjoy up to 3% reward points for every targeted amount you spend so that every dollar spent is worth it.

┃Reward Points for Your Birthday┃A maximum of NT$300 reward points will be sent to you as a gift for your birthday.

┃Redeem Reward Points for Cash Discounts┃ Redeem each reward point for a NT$1 cash discount for every NT$1,000 you spend in a single order.

┃Redeem Reward Points for Cash Discounts Without Limitations┃Redeem each reward point for a NT$1 cash discount with great flexibility and no limitations.

┃Redeem Your Reward Points Instantly┃Collect and redeem your reward points with every purchase you make on our official website, at our physical outlets, or through the Online APP.

┃Reward Point Promotion┃Reward point promotions are occasionally held to give you the opportunity to earn extra reward points, which can be redeemed for even more cash discounts.

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About the Reward Points System

┃How Do I Collect Reward Points?┃
After the single shopping discount and reward points are redeemed, you can enjoy 1~3% reward points for every target amount you spend. Reward points will be automatically added to your membership account by the system 20 days after the ordered products are delivered. When occasional reward point promotions are offered, reward points will be added to your membership account in accordance with the terms and conditions of that promotional event.

┃How Do I Redeem My Reward Points?┃
You can redeem each reward point for a NT$1 cash discount for every NT$1,000 you spend in a single order. Enter your reward points so that you can redeem them for cash discounts with no limitations.

┃Where Can I Make a Purchase to Collect Reward Points?┃
You can collect and redeem reward points with every purchase you make on our official website, at our physical outlets, or through our Online APP.

┃Validity Periods and Notices┃ 
If an item is returned after the reward points are redeemed for a cash discount, the reward points will not be returned, exchanged for cash, or refunded.
If an order is cancelled after the reward points are redeemed for a cash discount, the rewards points will be automatically returned, but the validity period will not be extended.
Since redeeming reward points for a cash discount is a special offer for our members, they cannot be exchanged for cash.
The validity period for redeeming reward points collected from your purchases is two years, while the validity period for redeeming reward points collected from your birthday gift is two months. Other kinds of reward points are subject to the validity period specified in the terms and conditions of that promotion. Reward points that have expired will be automatically deleted from your membership account by the system.

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FAQ

Q: How do I redeem my reward points?
A: You can redeem your reward points for a cash discount for every NT$1,000 you spend in a single order. Just login to the membership reward point system on the bill payment page and enter the reward points that you want to redeem for a cash discount.

Q: When will my reward points be added to my membership account?
A: After the single shopping discount and reward points are redeemed, you will enjoy a preset amount of reward points (%) for every NT$1,000 you spend. Reward points will automatically be added to your membership account by the system 20 days after the ordered products are delivered. When occasional reward point promotions are offered, reward points will be added to your membership account in accordance with the terms and conditions of that promotion.

Q: Why can’t I redeem the reward points I have available? Is there a limit to the reward points that can be redeemed for a cash discount?
A: You can redeem your reward points for every NT$1,000 you spend in a single order. Simply enter your reward points to redeem them for a cash discount with no limitations (with a minimum cash payment of NT$50 for convenience store pickup).

Q: If I have to return an item after my reward points are redeemed for a cash discount, will my reward points be returned?
A: If an item is returned after your reward points are redeemed for a cash discount, your reward points will not be returned.

Q: If an order is cancelled after my reward points are redeemed for a cash discount, will my reward points be returned?
A: If an order is cancelled after your reward points are redeemed for a cash discount, your reward points will be automatically returned to your membership account by the system, but the validation period will not be extended. 

Q: Why can’t I get my reward points back after returning an item?
A: Since you already redeemed your reward points for a cash discount on the original order, a cash discount was made to you original bill, and you will not get your reward points back under this circumstance.

Q: Can I exchange my reward points for cash?
A: 1 reward point = NT$1; Since redeeming reward points for a cash discount is a special offer for our members, they cannot be exchanged for cash.

Q: Is the official website the only place where I can redeem my reward points?
A: No. You can redeem your reward points either on our official website or any one of our outlets throughout Taiwan.

Q: Why does it takes 20 days after my order is delivered to add the reward points from that purchase to my membership account?
A: After deducting the returned items from the reward points actually issued, then reward points will only be automatically added to your membership account by the system when the actual payment is completed.

Q: Why can’t my reward points be used as the free gift for a target amount spent after being redeemed for a cash discount like a cash gift can be?
A: Since redeeming reward points for a cash discount is a special offer for our members, they cannot be reused for other promotional offers.

Q: Will my reward points be invalidated after expiring?
A: Yes. However, the system will always send you a notification letter before your reward points expire.

Q: What is the validation period for my reward points?
A: The validity period for redeeming reward points collected from your purchases is two years, while the validity period for redeeming reward points collected from your birthday gift is two months. Other kinds of reward points are subject to the validity period specified in the terms and conditions of that promotion.

QUEEN SHOP reserves the right to change and terminate reward point redemption and usage methods. For the latest on reward point collection and redemption, refer to the announcements on our official website.

More About Reward Point Demonstration>>>
Brand Concept

Original Taiwanese Brand Clothing cannot only enhance how you look but can also express your personality and how you feel. Striving for the perfect balance between season and texture, we have designed a line of clothing perfect for your everyday lives. Our clothing designs allow you to be the person you want to be.

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Original Taiwanese Brand

Clothing cannot only enhance how you look but can also express your personality and how you feel.

Striving for the perfect balance between season and texture, we have designed a line of clothing perfect for your everyday lives.

Our clothing designs allow you to be the person you want to be.

(MON-FRI) 9:00 – 18:00

02-2995-9996

02-2995-9978

service@queenshop.com.tw

  • SHOPPING PRECAUTIONS
    Member Recruitment