GET HELP

First time to QUEEN SHOP
Membership Rewards

We appreciate your support and encouragement and will continue to provide you with the most beautiful clothes for your daily lives.

Membership Discount Offer Gift for Your First Purchase Birthday Gift Occasional Discount Offer
Full Member After the single shopping discount and reward points are redeemed, you will receive 1% reward points for every NT$1,000 you spend in a single order.      
VIP After the single shopping discount and reward points are redeemed, you will receive 2% reward points for every NT$1,000 you spend in a single order. You will also enjoy a 10% discount on all products. If you order above NT$1,800 on the first purchase every month, you can get NT$50 bonus. You will receive a birthday gift of NT$100 during your birthday month. You will receive one random discount offer per year for a 20% discount on all products.
※ The 20% discount cannot be used with the discount offer for making a certain number of purchases.
SVIP After the single shopping discount and reward points are redeemed, you will receive 3% reward points for every NT$1,000 you spend in a single order. You will also enjoy a 15% discount on all products (and 10% discount on already discounted products). If you order above NT$1,200 on the first purchase every month, you can get NT$100 bonus. You will receive a birthday gift of NT$300 during your birthday month. You will receive one random discount offer per year for a 25% discount on all products.
※ The 25% discount cannot be used with the discount offer for making a certain number of purchases.
How do I get upgraded to VIP/SVIP status?

【VIP】

If you spend NT$4,000 or more in a single order or a total of NT$8,000 or more within one year on the same account, you will be upgraded to VIP membership for one year. If you spend at least NT$2,000 within the VIP validity period, your VIP membership will automatically be renewed for another year.

【SVIP】

A Full Member can be upgraded to SVIP for one year after spending NT$8,000 in a single order.
A VIP member can be upgraded to SVIP after cumulatively spending NT$5,000 or more within one year under the same account.
An SVIP member can have the validity period extended for another year after cumulatively spending NT$3,000 or more within one year.  





 
 
Gift for Your First Purchase Notes

-  Place an order above NT$1,000 can use bonus for one-time discount.

-  The first purchase gift bonus will be automatically added to your member account 20 days after shipment, and it must be used up within 30 days.

-  The first purchase gift bonus is exclusive to VIP/SVIP members and cannot be transferred to other users. It can be used either the official website or Taiwan brick-and-mortar stores.

-  QUEEN SHOP reserves the right to modify any part of membership rewards.





 
 
Birthday Gift Notes

-  A member must successfully obtain our VIP/SVIP membership prior to the 25th day on the month before his/her birthday to receive the birthday gift on the 1st day of the month of his/her birthday.
(For example: Before Mrs. Chen’s birthday on March 11th, she successfully obtained VIP/SVIP membership prior to February 25th, so she is eligible to receive a birthday gift on March 1st.)

-  The birthday gift can only be used in the month of the member’s birthday and the following month.

-  Redeem your reward points for every NT$500 you spend in a single order.

-  The birthday gift is exclusively for our VIP/SVIP members and cannot be transferred to other users. It can only be used on our official website or any of our outlets in Taiwan.

-  The birthday gift cannot be exchanged for cash and is subject to exact change. Furthermore, the gift will not be returned if a product purchased with the birthday gift is returned.

-  When applying for a membership, make sure to correctly fill out your date of birth to ensure fairness for our VIP/SVIP members in receiving their birthday gift.

-  QUEEN SHOP reserves the right to make adjustments to its membership rewards policies.