GET HELP

First time to QUEEN SHOP

國際訂購 Overseas orders

配送國家：亞洲、大洋洲、歐洲、美加地區、中南美洲、非洲
Available countries: Asia, Oceania (Australia), Europe, United States, Canada, Central America, South America, Africa.

訂購流程 How to buy our products?

選購欲購買的商品 > 加入購物車 > 登入會員 > 選擇結帳方式 > 出貨通知 > 收到商品
如尚未成為會員，填寫完整資料並且加入會員即可；凡加入即成為永久會員。
如已成為本網站會員，於結帳時登入會員即可。
訂購付款成功後，依照填單時間作為等待排貨順序，商品一律等到貨齊再為您寄出，不適用賣場追加期限及拆單服務。

Choose your favorite clothes > Add to bag > Sign in > Payment types > Shipping information > Get your items
If you are not a member in QUEEN SHOP, please fill in the form to register for your personal account.
If you are already our member , please sign in to your account.
(When the order complete, we will follow up with order priority to deliver the items.)

付款方式 Payment

進行線上刷卡作業，VISA及MASTER信用卡皆可使用。
You can use Visa, MasterCard for our international order.

運費計算 Shipping charge

以包裹重量及材積尺寸為計算標準。
中華郵政國際航空包裹常用資費表
順豐速運快件運費查詢
以上連結僅供參考，因各運送公司將不定期調整運費之計算方式，故實際將以結帳時所顯示之運費為主，
而各國進口關稅標準不同，若領取包裹時貴國欲收取商品之關稅，需買家自行支付。
The costs are calculated based on package weight of the items.
Chunghwa Post Air Delivery Express Shipment
S.F. Express Delivery Shipment
※ Actual delivery costs are subject to change.
※ Overseas customer may have to pay taxes for shipping. These are set by the destination country.

 

折扣與優惠 Benefit

會員折扣優惠與國內會員相同。
Overseas member discount has same deals as Taiwan member.

 

中國大陸地區訂購服務 China shopping service

如預訂購商品可至 QUEEN SHOP 淘寶網 購買。

Enter QUEEN SHOP (TAOBAO) to enjoy shopping

國外會員服務信箱 Contact Email address：overseas@queenshop.com.tw

 

運送方式 Shipping

香港、澳門地區使用【順豐快遞貨到付運費(EXPRESS)】
其他國家一律使用【中華郵政一般郵寄航空】
Shipping is available within the Chunghwa Post Air Delivery Express
S.F. Express is available to Hong Kong and Macau customers.

※特別提醒
- 因海外地區航空包裹運送費時，跨國退款作業繁複，故無法提供國外會員退換貨服務。
- 請您選購商品時，務必謹慎確認訂單內容顏色和尺寸，再進行結帳，希請國外會員們見諒。若完成訂單，便表示會員同意本規定。
  海外訂單一律經過嚴格品質控管，寄出包裹前會作二次品檢確認，避免會員收到瑕疵品，請您安心購物。
- 因各地點之配送所需工作日不同，故配送到達所需時間，您可至順豐速運及中華郵政一般郵寄航空查詢
若商品遇有突發狀況，無法於上述之時間內為您寄出，必定會事先另行通知。
國外買家瑕疵退貨請先自付運費並使用【順豐快遞或中華郵政航空郵件】將退回包裹，待收到退回包裹後，
我們將貼補運費給您（郵資補貼上限為新台幣 120元），以上瑕疵退貨服務只限定國外會員。

※ Notice:
- Depends on the charge of air delivery, we do not accept returns or exchanges for international order.
- We are caring about every product. Under the rigid management, hope every customers will be totally satisfied with your purchase.
- If you received any damage item, we’d be happy to help fix the problem. Please return the package
of Chunghwa Post Air Delivery or S.F. Express. QUEEN SHOP will pay the nonrefundable shipping costs for your return.
Damage service is only for International shipping.
 

購物須知 Precautions

＊因海外訂單出貨需專人檢查詳細，故訂單皆會於出貨隔一日寄出。(ex:出貨日為6/11，訂單寄出日則為6/12)
＊Since overseas orders are examined by dedicated personnel in detail, such orders shall be mailed on the day after the products are delivered (ex: If the products are delivered on June 11, the order shall then be mailed out on June 12).

Thanks to our meticulous and attentive delivery process, your order will be delivered to you safe and sound.

 

流程 Process	訂單檢視 Order Inspection	品檢第一道程序 First Phase of Quality Inspection	品檢第二道程序 Second Phase of Quality Inspection	運送 Delivery	集貨倉 Cargo Warehousing & Distribution	會員 Member
內容 Content	訂單備貨齊全後，出貨部會逐一核對訂單內商品檢貨完成。 Once all the ordered products are prepared, the delivery department shall check each product listed in the order form against the air cargo form.	專人檢視商品完整度(包含是否破損瑕疵、汙漬/商品編號、尺寸是否正確 Dedicated personnel shall inspect the completeness of each product (ensuring that it is free of damage, defects, and stains, as well as whether the code & size are correct.)	再次核對商品編號、數量，及收件資料。 Verify product code, quantity, and the recipient’s information.	空運 Air Delivery	指定海外當地配送中心或是郵政局 Designated overseas distribution center or post office.	送達收件人指定地址 The ordered products are delivered to the address designated by the recipient.